Privacy Policy
Privacy Notice Doctor Melissa Palmer
Last updated: [9th December 2025]
1. Introduction
Doctor Melissa Palmer (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, and look after your personal information when you contact us, use our services, or visit our website. It also outlines your rights under the UK General Data Protection Regulation (“UK GDPR”).
2. Who We Are
Business Name: Doctor Melissa Palmer
Address: 75 Fox Road Exeter EX4 8NB
Email: MelissaPalmer@doctormelissapalmer.com
Telephone: 07771862414
Data Controller: Doctor Melissa Palmer
3. What Personal Data We Collect
We may collect and process the following types of personal information:
Information you provide directly
- Name
- Email address
- Phone number
- Business or organisation name
- Details relating to your enquiry
- Documents or information shared as part of the services we provide
- Billing details (e.g., invoice address)
Information collected automatically (if applicable)
- IP address
- Browser type
- Pages visited
- Cookies (see website cookie policy if applicable)
4. How We Use Your Personal Data
We use your information to:
- Respond to enquiries
- Provide virtual assistant services
- Manage client accounts, billing, and contracts
- Maintain business records
- Improve our services
- Comply with legal obligations
We will only use your personal data where we have a lawful basis to do so.
5. Lawful Bases for Processing
We rely on one or more of the following lawful bases:
- Contract: Processing is necessary to enter into or fulfil a contract with you.
- Consent: Where you have given clear consent (e.g., contact form).
- Legitimate interests: For running and improving our business where your rights are not overridden.
- Legal obligation: To meet legal or regulatory requirements.
6. How We Store and Protect Your Data
We take appropriate technical and organisational measures to keep your data secure, including:
- Password-protected systems
- Encrypted storage where available
- Restricted access to data
- Secure communication platforms
We retain your data only for as long as necessary for the purposes stated, usually up to 7 years for business and financial records, unless a longer retention period is required by law.
7. Sharing Your Personal Data
We do not sell your personal data.
We may share information only with:
- Service providers essential to delivering our services (e.g., cloud storage, communication tools)
- Accountants or legal advisers where necessary
- Law enforcement or regulatory bodies if required by law
All third-party providers are required to keep your data secure and act only on our instructions.
8. International Transfers
Some of our service providers may be located outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations, or
- Standard Contractual Clauses (SCCs)
9. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact: [Your Contact Email]
10. Automated Decision-Making
We do not use automated decision-making or profiling.
11. Changes to This Notice
We may update this Privacy Notice from time to time. The latest version will always be available upon request or on our website (if applicable).
12. Contact Us
If you have any questions about this Privacy Notice or how your data is handled, please contact:
Email: MelissaPalmer@doctormelissapalmer.com
Address: 75 Fox Road, EX4 8NB
If you are not satisfied with our response, you have the right to complain to:
The Information Commissioner’s Office (ICO) – www.ico.org.uk
Website Privacy Policy
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email. (Not applicable at the moment)
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Email Addresses
Your email address will only be used to contact you about free webinars, courses and content. Your email will never be shared. You can remove your email address from the mailing list at any time by emailing melissapalmer@doctormelissapalmer.com